What is Unified Communications?
There are many definitions for Unified Communications (UC), the simplest being the ability to integrate communications to optimize business processes. This means taking real-time communications services and integrating them with non-real-time communications services, such as integrating instant messaging (chat) and IP telephony with unified messaging (voicemail, email, text message and fax). The idea is to grant you access to all of your communications across multiple devices and media types to improve your accessibility and improve the consistency of your experience. Ultimately, this helps to increase your productivity.
Have you ever been frustrated needing to use different phone numbers when you work in different locations? Some days you are at home and resort to your cell phone, but the rest of the week you are in the office and have a desk phone. Ensuring that people call the appropriate number can be a nightmare that could result in lost sale or a support call missed. Find Me Follow Me is only available with VoIP business phone systems like Hosted PBX, and upgrading to this advanced call forwarding system can make sure that you are always reachable at a single number.
Cloud computing is the delivery of computing as a service, which enables software, resources and information to be shared via the internet. By hosting these services in the cloud, businesses can effectively eliminate the need for dedicated servers, storage area networks, coolers, fax machines, phone systems (PBX) and other equipment on their premises.
Everyone has a mobile device, which you know. What you may not know is that mobile internet use is expected to surpass desktop internet use as early as the year 2014: a fact which is supported by the growing hotspot market worldwide. According to In-Stat, the number of worldwide hotspots is expected to surpass 1 million locations by 2013. Is your business a part of this trend? Do you offer wireless internet access as a courtesy to your customers?