In parts 1 and 2 we have gone over the history of business phone systems, and explained some of their main downfalls. Our next step, naturally, is to talk about the new alternative that is gaining traction and market share around the world, the Hosted PBX.
It’s no mystery why businesses in Canada and the US have taken an interest in Hosted PBX. The new solution takes away the physical PBX in your office. That expensive box that had to be maintained on a regular basis is now history. All of the technology, call termination, and everything else that reaches you to your customers is done in a Data Centre away from your office. No more maintenance or repairs, as it is all done seamlessly in the Cloud.
What this does is allow the business owner to focus on their business, and not on their phone system. This plug and play model gives business flexibility and eliminates the up-front cost of purchasing the PBX.
Traditionally calls that are made to your business would terminate through the PBX on-site, and be transferred to the intended party. With a Hosted System, the termination is made at the data centre of the service provider, and is converted into IP (the Internet language) that deals with the call from there. Having the termination occur in the cloud means the technology needed on-site is reduced and the business is able to utilize features they may never have been able to afford in the past.
A business with a PBX would need to purchase a separate module to be able to give callers the opportunity to leave voicemail. With a Hosted System, there are dozens of features that are included with the service, giving every business the opportunity to use advanced features.
Overall, this shift in technology is great for businesses. No longer are you paying for anything that you don’t need, and no longer are you missing out on features that would benefit your business.
For more information on Hosted PBX systems, please click here.