What is Unified Communications?
There are many definitions for Unified Communications (UC), the simplest being the ability to integrate communications to optimize business processes. This means taking real-time communications services and integrating them with non-real-time communications services, such as integrating instant messaging (chat) and IP telephony with unified messaging (voicemail, email, text message and fax). The idea is to grant you access to all of your communications across multiple devices and media types to improve your accessibility and improve the consistency of your experience. Ultimately, this helps to increase your productivity.